INFO COVID19

Enjoy your holidays in the heart of the Costa Brava in a natural setting that’s spacious, safe and quiet.

With a surface area of 26 km², less than 10,000 inhabitants and a low population density of under 100 residents per square kilometre, the municipality of Pals and its 4-km beach 

Dear guest,

At Apartaments Golf LaCostaResort we look forward to seeing with all our facilities fully serviced and adapted to the latest regulations for hotel establishments in the management of COVID 19, so that you can relax and enjoy your holidays with your partner or family.

 

Our highly experienced and dedicated team are our best asset, and that’s why we are providing the following services

 

Because your health and that of our team members is of paramount importance:

We have a safety and hygiene communication plan throughout the Resort, and a multidisciplinary health and safety management committee, with trained staff to supervise it and adapt it to our authorities’ latest requirements.

• External Audit Control of the hygiene measures and working protocols of our facilities and staff, conducted by a registered laboratory and independent qualified professionals. Daily sample-taking and checks with reports at the disposal of our guests.
• Water-alcohol gel dispensers distributed throughout the areas of access to the resort.
• Medical service in the Costa Resort. Within the resort, you can consult our doctor, either by videoconference or in person.

Exclusive senior citizen areas:

• Because we know our resort has to be for the enjoyment of all our customers, we are offering a number of special services for the rest and relaxation of our senior citizens, such as preferential booking of pool, solarium and restaurant areas.
• At our pool we also have large areas for family use, supervised by our team of lifeguards.

Because our cleaning and disinfection is a guarantee:

• Apartments, Bungalows and common areas: With the benefit of their experience, our staff have been trained in the latest requirements and protocols in the cleaning of bedrooms and common areas, widening their checks and increasing their frequency.
• Our hammock areas, as well as their garden and pool, comply with the daily cleaning and disinfection protocol.
• Our products have been validated to guarantee the hygiene and cleaning protocols and are environmentally friendly. To achieve our goal, our guests are provided with cleaning products in their Apartments and Bungalows. Our cleaning service is therefore necessary for stays of over 2 weeks. Please consult our service.

Because cuisine and fine dinning are our passion:

• Food Safety: We don’t want to relinquish our à la carte cuisine or our live Show Cookings in the Resort’s restaurants, so we’ve adapted our processes and spaces to the new regulations, maintaining the safety distances thanks to our roomy settings, and protecting your well-being. Our F&B team comply with all the regulations of the HACCP (Hazard Analysis and Critical Control Points).
• If you prefer, we have a continental or à la carte breakfast at your disposal, served on our terraces or in your apartment upon request.
• If you wish, you can book tables in all our restaurants in the Resort.

Working protocol with suppliers:

• All our food and service suppliers have been trained to comply with the current regulations and have a work plan to guarantee that they are followed.
• Our external laundry meets all the regulations and provides all the health guarantees in the washing and ironing of linen.

New LaCosta Bungalows Park & Relax service:

During your stay, if you so wish, you can register online in our Resort and access our 6 Bungalows, fully equipped with private garden, kitchen and air-conditioning, directly through the gardens. You can book our cleaning team to come and clean your apartment on request when you aren’t in. If you wish, our Food & Beverage team will provide catering services with a simple phone call. Please consult or “room-service” and “take away” menu.

If you prefer, you can enjoy your privacy in our Cottages, with independent access and private garden.

 

We’re greatly looking forward to seeing you.

The La Costa team